Excellence in Client and Customer Relationships
one-day course
To build and maintain excellent relationships with clients or customers, you need to understand their views, concerns and expectations. Only after gaining a complete grasp of their situation can you explain how you can help them. Your goal is to be a "trusted advisor" — earning the right to ask questions, demonstrate your responsiveness and reliability, offer valued advice and solve problems effectively.
Customer-focused Presentations
one- or two-day course
How to deliver presentations from the customer's perspective and differentiate yourself from your competitors.
Professional Networking
half-day course
The ability to build business and personal networks enables you to productively exchange information, ideas, contacts and recommendations with others. This program gives you tips on how to connect with the right people, carry on constructive networking conversations and set the stage for forming valuable relationships. Includes an introduction to web-based business networking services.
Negotiating Shared Solutions
Communication skills for mutually beneficial outcomes
one-day course
Participants learn communication techniques & strategies for negotiating mutually beneficial outcomes. They apply their skills to their own negotiations to achieve the following outcomes: • Conduct negotiations that are mutually beneficial to all parties • Build better client/customer relationships by finding shared solutions • Develop skills to identify customer/client positions • Understand different modes of negotiation • Learn how to succeed in competitive negotiations
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